Our Policy at a Glance

At MadeWithMess, many of our products and hampers are thoughtfully customized. Because of this, returns and cancellations are handled differently for custom hampers and ready-to-order items.

We encourage you to review the details below to understand how returns and cancellations work.

Cancellations

Custom Hampers

Once an order for a custom hamper has been placed, cancellations may not always be possible, as preparation often begins shortly after confirmation.

If you need to cancel a custom hamper order, please contact us as soon as possible. We’ll do our best to assist, depending on the stage of order processing.

Ready-to-Order Hampers & Individual Products

Cancellations for ready-to-order hampers or individual products may be possible if the order has not yet been processed or shipped.

Requests are evaluated on a case-by-case basis.

Returns

Custom Hampers

Due to the personalized nature of custom hampers, we do not accept returns once the order has been delivered, unless the item arrives damaged or defective.

This policy helps us ensure quality and fairness, as custom items are created specifically for each order.

Ready-to-Order Hampers & Individual Products

Returns for ready-to-order hampers and individual products may be accepted if:

• The item is damaged during transit, or

• The item received is incorrect

Please contact us within a reasonable timeframe after delivery if you experience an issue.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Reach out to us with your order details

• Share clear images of the issue (if requested)

We’ll review the concern and work towards a suitable resolution.

Refunds

Refunds, if approved, are processed back to the original payment method.

Processing times may vary depending on the payment provider, but we aim to complete refunds as promptly as possible once approved.

Important Notes

• Slight variations in product appearance may occur due to handcrafted elements or packaging and are not considered defects.

• Hamper previews are indicative and may differ slightly from the final arrangement.

Need Assistance?

If you have questions about returns or cancellations, feel free to contact us. We’re here to help and will always try to resolve concerns fairly.